Refund and Return Policy

Last Modified Date: September 5, 2025
Overview

We understand that sometimes things don not work out as planned. Our refund and return policy is designed to provide you with a hassle-free experience. This policy applies to all purchases made on our website.

  • Refunds: Your purchase is eligible for a refund if it is returned within 30 days of the purchase date.
  • Returns: Your item must be unused, in the same condition as received, and in its original packaging to be eligible for a return.

To complete your return, you will need to provide a receipt or proof of purchase.

Return Process:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • We will also notify you of the approval or rejection of your refund.

Refund Processing:

  • If your return is approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within 5-7 business days.

Late or Missing Refunds:

  • If you have not received your refund within ten (10) business days of the processing date, please contact your bank or credit card company.
  • Sale Items: Only regular-priced items are eligible for refunds.
  • Sale items are not eligible for refunds, unless the item arrived in a damaged state.

.

Damaged Items: We only replace items if they are damaged upon delivery. Please contact us at support@emiruskincare.com to initiate the exchange process.

  • Shipping Costs: You are responsible for paying for shipping costs to return your item. Shipping costs are non-refundable.
  • EMIRU Responsibility: If the error in the order is on our end, we will cover the shipping costs for the return.
  • Customer Responsibility: If you would like to return an item, please note that you are responsible for paying for shipping costs to return your item.
  • Refund Process: If you receive a refund, the cost of return shipping will be deducted from your refund.

Products are delivered directly from Asia, so shipping lead times may vary. Expect an approximate 15-day delivery lead time for orders.

Please retain your receipt and any proof of purchase, as these documents may be required for returns.

The information provided during the return process will be handled in accordance with our privacy policy. Please review our Privacy Policy HERE.

 

 

Need Help? We aim for 100% customer satisfaction. Please contact us with any questions or concerns at support@emiruskincare.com.